Key Responsibilities

1. End‑User Technical Support

• Provide Level 1–2 support for hardware, software, and network issues
• Troubleshoot workstation problems (OS errors, performance issues, application failures)
• Resolve printer, connectivity, and peripheral concerns
• Assist with account‑related issues (password resets, MFA, access rights)
• Deliver on‑site and remote support for employees across departments
• Provide meeting support (AV setup, projector/TV configuration, video conferencing)

2. Onboarding & Offboarding Support

• Prepare and configure laptops for new hires (OS, updates, drivers, applications)
• Create and manage user accounts (Email, CRM, Dreams, Shared Drives, MFA)
• Conduct IT orientation for new employees
• Ensure proper documentation and turnover of IT assets
• Assist in offboarding tasks (account deactivation, asset retrieval, data backup)

3. System & Network Assistance

• Monitor network connectivity and escalate issues to Network/Systems lead
• Perform routine checks on routers, switches, access points, and cabling
• Support implementation of IT policies, security protocols, and system updates
• Assist in maintaining antivirus, patching, and endpoint security compliance
• Help with basic server or cloud administration tasks under supervision

4. IT Asset Management & Documentation

• Maintain accurate inventory of laptops, peripherals, and accessories
• Track issuance, returns, repairs, and replacements of IT equipment
• Document troubleshooting steps, resolutions, and recurring issues
• Update internal IT knowledge base, SOPs, and user guides
• Maintain cleanliness and organization of IT storage and work areas

5. Proactive IT Operations

• Conduct regular workstation health checks (updates, storage, performance, security)
• Identify recurring issues and recommend improvements
• Assist in monitoring system alerts and logs
• Support automation initiatives (n8n, scripts, monitoring tools) when applicable
• Participate in IT projects, upgrades, and process improvements

Basic Requirements/Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 1–3 years of experience in IT support or helpdesk roles
• Proficiency in Windows and macOS operating systems
• Knowledge of hardware troubleshooting and peripheral setup
• Familiarity with ticketing systems and IT service management tools
• Strong technical documentation and communication skills

Benefits:

• Competitive Salary with Annual Increases
• Mid year Bonus (14th Month Pay)
• Performance Bonus (15th-16th Month Pay)
• Per Diem for branch visits
• Travel Incentives (Local or Abroad) with all expenses covered
• Employee Investment Opportunities

Comprehensive Health Benefits:

• Health Maintenance Organization (HMO)
• Medical and Dental Allowance
• Life Insurance

Company Provided:

• Birthday Cake with Gift Certificate
• Complimentary breakfast every workday
• Lunch Allowance
• Monthly Employee Engagement Events
• Team Meeting Lunch Outs